At MORENTO, we strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully.
1. Return Eligibility
1.1 Time Frame
- Our refund and returns policy is valid for 30 days from the date of purchase
- After 30 days, we cannot offer a full refund or exchange
1.2 Condition of Items
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
1.3 Non-Returnable Items
The following items are exempt from returns:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
2. Return Process
2.1 Proof of Purchase
- A receipt or proof of purchase is required for all returns
2.2 Return Address
- Please do not return items to the manufacturer
- Contact us for the correct return address
3. Refund Conditions
3.1 Partial Refunds
Partial refunds may be granted for:
- Books with obvious signs of use
- Opened media items (CDs, DVDs, software, video games, etc.)
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
3.2 Refund Processing
- We will notify you via email about the status of your refund after inspection
- Approved refunds will be processed to your original payment method
- Processing time: Within 30 business days
4. Sale Items
- Only regularly priced items are eligible for refunds
- Sale items cannot be refunded
5. Exchanges
- We only replace items if they are defective or damaged
- For exchanges, please email us
6. Gift Returns
6.1 Items Marked as Gifts
- If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of your return
6.2 Items Not Marked as Gifts
- If the item wasn’t marked as a gift, the refund will be sent to the original purchaser
7. Shipping
7.1 Return Shipping Costs
- You are responsible for return shipping costs
- Shipping costs are non-refundable
7.2 Shipping Deductions
- The cost of return shipping will be deducted from your refund if applicable
7.3 Shipping Insurance
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance
- We don’t guarantee receipt of returned items
8. Contact Information
For questions related to refunds and returns, please contact us through our website.
9. Agreement
By making a purchase, you agree to this refund and returns policy.